Refund policy
Refunds & Warranties guide
The Australian Consumer Law and Your Rights
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods have a defect, fault, damage or any have any other manufacturing error that cause error in the goods.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
BGA Golf Refund and Warranty Policies
BGA Golf will provide a refund, replacement or repair in accordance with the BGA Golf Minimum Voluntary Warranty Policy set out in this document. This Policy only sets out the minimum time periods within which BGA Golf will offer you a refund, replacement or repair and your rights under the ACL may extend beyond these time periods.
To obtain a refund or any other remedy please contact BGA Golf vie email, phone or one of our Pro Shops. You will be required to provide proof of purchase from BGA Golf. BGA Golf needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. BGA Golf reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting or repair.
It is a requirement for the fulfilment of refunds, exchanges and replacements that customers have made their best efforts to return faulty products complete, as new and as sold with all boxes, parts, accessories, components, manuals or otherwise supplied at the time of the original purchase.
Returned Product Status
Policy
Time Limit Exclusions and other Conditions
Faulty Product with packaging in any condition or packaging discarded
Refer to Minimum Voluntary Warranty Policy Guide. (below)
Unused & Unopened, packaging in good condition (product not faulty) - eg change of mind.
100% Refund 30 Days
Refund may be available after 30 days if breach of Consumer Guarantees
Manufacturer Assistance
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products. In many circumstances, the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than BGA Golf, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact BGA Golf for assistance.
Minimum Voluntary Warranty Policy Guide
BGA Golf or the manufacturer will determine, at no cost to the customer, whether the product is faulty and the cause of the fault within a reasonable time frame. In the event of a fault and if the product is determined faulty through no fault of the customer, then the customer can request an exchange or refund of the original purchase price. Alternatively, customers can request repair free of charge in accordance with the manufacturers warranty. If you are not satisfied with this remedy, see the ACL section below for seeking a remedy under the ACL.
ACL
Whilst individual circumstances may vary and the law is uncertain, the policies set out above are intended to provide you with remedies that BGA Golf believes in most circumstances to be consistent with your statutory rights under the ACL in the case goods require remedy of a Consumer Guarantee relating to faulty products. However, these policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by BGA Golf. If you are not satisfied with a remedy under the BGA Golf Minimum Voluntary Warranty Policy you can BGA Golf to discuss the matter further or provide an alternative remedy where appropriate. If BGA Golf believes that the remedy is adequate but you are not still satisfied that your ACL rights are being appropriately observed then you can submit your concerns in writing to our ACL Warranty Claims Officer via our CONTACT US information.
Expenses of Claiming under BGA Golf Warranty Policy
If your goods are faulty and you are entitled to a remedy under BGA Golf’s Minimum Voluntary Warranty Policy, BGA Golf will bear your reasonable expenses of making a claim under the Policy. This includes arranging and paying for, or reimbursing, the reasonable cost of the transport of the goods to and from your nearest Pro Shop and/or to any repair agent, provided that you contact us in advance and obtain our prior approval.